FAQs

ACCOUNTS
Do I need an account?
You can shop at missxyhk.com as a guest, without creating an account. However, register with us and you’ll be able to:

– Track your orders and review past purchases
– Save your addresses to make shopping next time even speedier
– Create a shortlist of the items you love


PLACING ORDERS
What payment method do you accept?
We can accept PayPal,Visa,Mastercard.

Has my order been submitted successfully?

When our system registers your order you should automatically receive a confirmation email. If for any reason you do not receive this email please check your junk folder before calling us on +86 15800505507 if necessary.

DELIVERY
Do I have to pay for delivery?
We offer free shipping worldwide.

Your order will be carefully packaged and delivered wherever is most convenient for you.

Can I have items delivered to multiple addresses?
We can only send items to one address per order. You can always submit multiple orders with a different address for each.


RETURNS & REFUNDS
What is your return policy?
We offer a 7 day returns policy. If you are not completely satisfied with your goods simply return them to us within this time for a full refund.

When will I receive my refund?
All successfully returned items will be credited to the original payment method, you will receive an email notification when your return has been processed. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

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